Refunds & Exchanges
Hook & Fly Apparel | Returns
Ship new/unworn items for exchange to our return facility along with this completed form.
As part of our 100% guarantee, all returns are honored up to 14 days of the original purchase date, returned in new/unworn condition and accompanied by your original receipt. Shipping costs are not refunded and the customer is responsible for shipping the item back. (We take care of the shipping costs on the exchanged order back to you.)
Be sure to include your original packing slip along with this return authorization form and email a copy of the form to: firstname.lastname@example.org
New tracking information for your exchanged order will be sent to the email address provided on the original order when the shipping carrier scans the delivery with an update. If you just received the tracking information, allow 24-48 hours for the tracking status to update.
***returns/exchanges can take up to 7-14 business days to process and inventory cannot be guaranteed on exchanges. Timeframe varies during holidays.***
If you feel you have received a damaged/defective item, please contact us at: email@example.com