HOW DO I KNOW WHAT SIZE SHIRT TO BUY?
Refer to our sizing charts below:
DO YOU HAVE A RETAIL STORE?
We’re only located online, but let us know how we can help! Check out our FAQ below or contact us with any questions you might have.
WHAT IS THE STATUS OF MY ORDER?
When you make a purchase and the product ships, you will receive a tracking number via email.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Ship new/unworn items for exchange to our return facility along with this completed form.
As part of our 100% guarantee, all returns are honored up to 14 days of the original purchase date, returned in new/unworn condition and accompanied by your original receipt. Shipping costs are not refunded and the customer is responsible for shipping the item back. (We take care of the shipping costs on the exchanged order back to you.)
Hook & Fly, LLC
c/o Hook & Fly Returns
10 Oakridge Drive
Huntington, NY 11743
Be sure to include your original packing slip along with this return authorization form and email a copy of the form to: firstname.lastname@example.org
New tracking information for your exchanged order will be sent to the email address provided on the original order when the shipping carrier scans the delivery with an update. If you just received the tracking information, allow 24-48 hours for the tracking status to update.
***returns/exchanges can take up to 7-14 business days to process and inventory cannot be guaranteed on exchanges. Timeframe varies during holidays.
If you feel you have received a damaged/defective item, please contact us at: email@example.com
HOW LONG UNTIL I RECEIVE MY DOMESTIC ORDER?
All items are processed and shipped within 24-48 hours [Mon-Fri] of the time of your purchase via standard USPS mail--from then it typically takes 3-5 business days [Mon-Fri] from shipping date to reach your doorstep. Shipments take closer to 1-3 days if you’re on the East Coast and 3-5 days to the rest of the country.
You will receive tracking information to the email address provided on the original order when the shipping carrier scans the package with an update. If you just received the tracking information, allow 24-48 hours for the tracking status to update.
HOW LONG UNTIL I RECEIVE MY INTERNATIONAL ORDER?
International orders require extended shipping time, 2-3 weeks or longer, in some cases. Shipping times vary based on your international shipping address. Import duties, taxes and other charges are not included in the item price or shipping costs. These charges are the buyer’s responsibility.
***You may need to allow more time for shipping during holidays and times of extreme weather conditions--this can all change delivery time estimates as it is up to USPS deadlines/mail services.
CAN I PLACE MY ORDER OVER THE PHONE?
Because our site is encrypted and 100% secure, all of our orders are placed through our website.
DO YOU HAVE ANY RETAIL LOCATIONS?
At this time our e-commerce store is open for ONLINE purchases only. We do pop up shops from time-to-time throughout the year - follow us on Instagram, Twitter and Facebook if you don’t already to keep up to date on all Hook & Fly news and product launches! We’d be happy to help guide you on a size/style before ordering, just email firstname.lastname@example.org for assistance.
For any media, press or advertising inquiries, please contact us at email@example.com
DO YOU HAVE A WHOLESALE PROGRAM?
We don’t currently have a wholesale program, but if you’re interested in working with us in the future when it is available, please contact us at firstname.lastname@example.org
IS THERE A DISCOUNT CODE I CAN ADD TO MY ORDER?
We offer sales and promo codes from time to time. Follow us on social media and sign up for our emails to stay up to date on promotions.
I HAVE A DISCOUNT CODE, BUT IT IS NOT WORKING WHEN I ENTER IT AT CHECKOUT, DO YOU KNOW WHY?
Make sure to check that your discount code is valid. Discount codes will not work if they are expired. Our system only allows one discount code per order, so if you’re trying to add another code, this could be why it’s not working.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
HOW SECURE IS THIS STORE?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Do I need a PayPal account to purchase from this store? No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
WHERE ARE YOUR PRODUCTS MADE?
We design all products locally and source material from Canada and overseas to keep price consistent and maintain the highest quality.